Water Damage Restoration and Repair Process


Water Damage – Need Help? Call us at 574-318-9675


When dealing with water damage to your home or business, the top priority is to extract the water and dry everything to specs as quickly as possible. Water spreads fast and can cause serious long term issues if not handled properly. HomeWorks’ experienced team of water damage department technicians guarantee you fast and efficient results.

Every water damage incident is different. The process of water damage restoration however is standard. We isolate the initial cause of your water damage, mitigate and treat the affected rooms, and then rebuild the required areas.

In this article, we will explain the exact process HomeWorks Restoration takes in order to take you from claim to closure.


Step 1: Initial Water Damage Emergency Call ( Open 24/7 )24/7 Emergency Services

Because a disaster doesn’t keep business hours, we offer a 24/7 emergency department ( 574-318-9675 Ext. 2 ) From the moment you call us, our specialist will begin a highly efficient process primarily designed so that you, the owner, have the least amount of chaos and disorder in your life. Once we receive your location and complete an incident report, a team will be dispatched immidiately to your location. The water damage emergency response team will be fully equipped to do whatever is needed to stop the water source and start the water extraction process.  Our representative will also advise you for best safety practices in your specific situation.

Pro Tip: If you choose to do any work yourself, carefully document it all. Insurance companies are responsible to reimburse you for any time spent or costs incurred during the mitigation and reconstruction process.


Step 2: Site Inspection and Water Damage Assessment

Not all water damage will be evidenced by pools of standing water. That’s why we have advanced tools that can identify water infiltration in your walls,  flooring, attic and other  internal places. Using the industry leading software program called Moisture Mapper the team will carefully document what type of damage you have suffered and the extent of the loss. We will measure initial moisture reading on walls, ceilings and floors and accurately document and track the drying process all the way through to completion. This documentation process not only allows us to avoid over-drying ( which is quite harmful to your home and contents ) it is also required by insurance companies.

Pro Tip: Don’t trust mitigation ( water extraction and structure drying ) to an amateur.  Left over moisture can cause microbial growth and severe health issues.

Step 3: Contents

This is a critical step in the water damage  restoration and repair process. All personal belongings in the affected areas need to be categorized, cleaned and packed away in order to allow for drying and structural repair.   You DO NOT want to leave this process to amateur. We’ve seen examples and heard horror stories of broken keepsakes and missing belongings.

There are 2 categories of contents:

Salvageable: ( Contents are able to be cleaned, stored and returned to the structure after the project is complete )

HomeWorks has mastered this process in our dedicated contents department. Using cutting edge software named AIM ( Accurate Inventory Manager ) our trained contents technicians care for your contents as if they were their own. Every item is documented, cleaned and then stored until ready for the pack-in. Typically, your insurance company will cover the cost for this entire process.

Non-Salvageable: ( Item is permanently damaged and must be replaced. )

The items are photographed, documented and submitted ( along with a replacement estimate ) to your insurance company for reimbursement.

Fast and responsive AIM allows the inventory technician to catalog and photograph three PackOut Stations simultaneously. Accurate Inventory Manager accepts data via voice, keyboard or script. AIM produces printed peel and stick box labels and item tags as well as onsite inventory sheets with photos as required

Step 4: Water Extraction and DryingHomeworks-Injectidry-water-removal

You can’t extract the water in your home using standard fans and a shop-vac. HomeWorks’ utilizes industry specific extraction tools including:

  • Hydro-X Xtreme Xtractor: A high suction extractor built to remove water from carpet and textiles.
  • Truck Mounted high velocity water extractor
  • Axial Air movers
  • Floor mount air movers
  • Desiccant Dehumidifiers
  • Injectidry floor and wall drying system

There are a variety of factors which influence restoration decisions including

  • What type of water loss is this ( grey water, black water )
  • How long has the water been present ( this dictates whether or not flooring and wall coverings need to be removed )
  • Are there occupants with allergies ( we would use more containment and air scrubbers )

All of this information is being processed according to the standards set forth by the IICRC ( Institute of Inspection Cleaning and Restoration Certification ).  This is a rigorous 3 day intensive course that our water damage restoration and repair technicians must pass in order to be certified and ready to lead a restoration project.

More than just removing excess water, IICRC-certified restorers have the knowledge and equipment to further dry a home or facility (including substructure materials) completely back to pre-loss conditions. Through timely response and the careful monitoring of water damage, mold and other health issues can be prevented. If water damage has been present too long, mold will occur.

Step 5: Water Damage Restoration and  Repair (Structural Repair )Water-damage-restoration-and-repair-process

Ok – now the water has been removed and the structure is dry. What happens to the water damaged floors and walls.

The process for this phase of the project is handled by our in-house staff of insurance estimators and project managers. They are responsible for the entire water damage restoration and repair process.

Insurance companies all speak a common repair language called Xactomate. Using this estimating software, we produce a highly detailed breakdown of everything that needs to be reconstructed in order to bring your structure back to pre-loss condition. This drills down to items you would normally not think of ( but still need to get done ) such as removing an outlet’s coverplate in order to replace the outlet. Check out this estimate of a $15,000 basement project to see the level of detail required.

After the claim has been submitted and approved by your insurance company, we turn it over to the “structure put-back” department.  HomeWorks’ has an in-house crew of projects managers and other tradesman who both work on insurance restoration work and also retail remodeling projects like bathrooms, basements, kitchens and full home additions. Their quality is unmatched and professionalism will leave you with peace of mind.

Step 6: Pack-in & Final Walkthrough

Ok – so all the structural repairs are completed and you’re ready to move back in! The last step in the water damage restoration and repair process is to complete the final pack-in and conduct a final walk-through. After these 2 items are completed a certificate of completion is signed and delivered to your insurance company in order to release the final payment.


As with all of our construction projects. HomeWorks offers a Lifetime Workmanship Warranty. This means should anything happen, you can have complete peace of mind that your home or business will be well taken care of.


Water damage? Call us now at  574.318.WORK


Our Location

Get In Touch

HomeWorks Construction
1511 N Pulaski St.
South Bend, IN 46613
Phone: 574.318.WORK (9675)